Refunds and Delivery

Your shopping experience is very important to us.
If your questions are not answered below, contact us

What is your refund policy?

  • Your purchases from The Imagination Box resources are downloaded electronically, no physical item will be sent to you.
  • Generally, sales of digital resources are considered final and nonrefundable, as it isn’t really possible to return a pdf in the same way that you would return a physical product such as a notebook or pen. However, please read the exceptions below:

So when are refunds available?

  • If you receive a corrupt resource file that is damaged or is missing content, contact us.
  • Duplicate purchase – if you accidentally purchase the same resource twice, please contact us with your order numbers. You can choose between a refund for your duplicate purchase or you can choose a different resource of the same value.
  • If your purchase is part of a bundle that you would like to purchase, please purchase the bundle and then contact us. When your purchase has been verified, you will be refunded for the individual resource.

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